One platform for retention, recognition and revenue. Here is everything inside it, and how each piece turns a one-time buyer into a regular.
01Memberships & subscriptions
Turn regulars into recurring revenue.
Build unlimited tiered programs with custom rules, then sell paid memberships and subscriptions with billing, smart dunning and split payments built in.
Starter
Bronze
Entry level for new members.
1x points per $1 · Birthday reward
Growing
Silver
For regular customers.
1.25x points per $1 · Free shipping
Popular
Gold
For loyal customers.
1.5x points per $1 · Priority support · Exclusive events
Elite
Platinum
VIP treatment.
2x points per $1 · Personal concierge
Subscription billing
$19/month · Coffee Club
Recurring billing — Monthly · Annual
Smart dunning — Failed payments recovered
Split payments — Built in
Multi-currency — Sell anywhere
02Omni-channel ecosystem
Your brand. Every channel.
White-labeled iOS and Android apps plus dedicated portals for customers, staff and owners, so each person sees exactly what they need.
YourBrand
Your points
12,450
↑ 2,340 this month
Unlocked: Scratch & Win
YourBrand
Gold member · Tier 3/4
2,550 pts to Platinum
Free coffee upgrade
Valid until Dec 31
Birthday treat
Unlocks next month
Branded mobile apps
Fully customized iOS and Android apps under your name, on their home screen.
Customer portal — update details and preferences, view purchases and points.
Staff portal — quick checkout to apply points and take payment, plus member lookup.
Owner portal — real-time revenue dashboards and a program builder for tiers and campaigns.
03Gamification engine
Turn engagement into a habit.
Scratch-to-Win ↑47% engagement
Digital scratch cards with variable rewards. Customers scratch on their phone to reveal instant prizes.
Achievement badges ↑34% retention
Collectible badges for milestones: first purchase, 10 visits, referral champion.
Challenges & quests ↑58% frequency
Time-limited challenges like “Visit 3 times this week” with bonus rewards.
You won
2x
Double points this weekend
Try it: drag to scratch · 3.2x redemption rate
04Smart notifications
Re-engage customers across every channel.
YOURBRAND REWARDS · NOW
You unlocked Gold tier!
Push notifications
Rich media push with deep linking. Send personalized offers based on what each customer actually does.
Hi Sarah! Your 20% birthday discount expires tomorrow.
SMS campaigns Coming soon
Two-way SMS with 98% open rates for flash sales, appointment reminders and win-back messages.
Holiday menu is here! New
In-app news feed
Content cards inside your app. Announce new products, share stories and keep customers engaged between visits.
05AI intelligence layer
Predict behavior. Prevent churn. Maximize LTV.
AI does the watching so your team can do the welcoming: it flags who is drifting away and suggests the next best action, and your people decide how to win them back.
94%
Predictive churn detection
Identifies at-risk customers 30 days before they churn, with 94% accuracy.
12 mo
CLV forecasting
Predicts customer lifetime value from the first purchase and surfaces high-value segments.
↑34%
Smart recommendations
Suggests the next best action: product recommendations and optimal send times.
Customer journey analytics · Live view
01
Awareness
02 · 72%
Enrollment
03
Purchase
04
Retention
05 · 25% · At risk
Advocacy
06Operations command
The complete
in-store suite.
YourBrand
Signature Latte $5.50 +55
Butter Croissant $3.75 +38
Pay & earn 186 points →
Self-service kiosk
Order, pay and earn points in one seamless flow.
KITCHEN DISPLAY · 3 ACTIVE
#247 2:34
1x Signature Latte
1x Butter Croissant
GOLD MEMBER PRIORITY
Kitchen display system
VIP alerts, priority flags and member context for every order.
Order #247 · Preparing · Est. 3–4 minutes
Customer progress screen
Real-time order updates with estimated wait times.
07Why PointsPlex
Generic loyalty
vs. a revenue engine.
| Feature | Generic loyalty | PointsPlex |
|---|---|---|
| POS integration | Basic API | Native + 50+ partners |
| E-commerce sync | Separate system | Unified platform |
| Payment processing | Not included | Built-in, split payments |
| Membership tiers | 2–3 basic levels | Unlimited + custom rules |
| Gamification | None | Scratch, spin, badges |
| Branded mobile apps | Generic white-label | Fully customized iOS/Android |
| Staff & owner portals | Not available | Role-based dashboards |
| Push notifications | Email only | Push + SMS + in-app |
| AI predictions | Reactive reports | Churn + LTV forecasting |
| Kiosk & kitchen displays | Not included | Full operations suite |
| Real-time analytics | Next-day reports | Live dashboard + AI insights |
08New · Coming soon
Local
Circle.
A new way for neighbourhood businesses to grow together: shared rewards that send your regulars to the shop next door, and theirs to you. Be the first to know when it launches.
neighbourhood